For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.
Rent is due on the 1st of the month. Rent is considered LATE at the end of business on the 4th of the month and 10% of monthly rent LATE FEE will be assessed.
Please make your rent check to money order payable to: illume Property Management, LLC.
Please pay by check or money order. No cash please.
Please Mail To:
illume Property Management, LLC.
1754 Knapps Alley
West Linn, OR 97068
Your rent check must be postmarked by the 4th of the month.
Do you have a NON-EMERGENCY maintenance issue? Please review this trouble shooting guide which may resolve your issue. If this does not help you please submit a Maintenance Request.
No power for a specified room
General Power Outage:
Dishwasher will not turn on:
Stove is shocking you:
Stove eye (electric burner) is not working
Refrigerator is not cooling and/or freezing
Garbage disposal is not working:
Garbage disposal smells:
Air conditioner not cooling at all or properly:
Heat not working at all or not properly:
No heat with Gas/Oil Heat
Low Water Pressure:
Plumbing is backing up, (torrential rains) septic tanks only:
Plumbing is backing up, septic tank.
Stopped up toilet:
Drains are clogged:
Water is leaking, broken pipe (inside, outside or under the house):
Washing machine is leaking.
For any of the following problems, please call 503-850-8740 and the operator will contact A&G Rental Management, LLC immediately.
During the term of your lease, you will be required to take normal care and perform normal maintenance on the property and its equipment. Please click the links below for general maintenance procedures.
In case of frozen or broken pipes, turn water off at the main shut off valve. It may be located at the street in front of the house. If there is gushing water, you can usually obtain emergency assistance by calling the local water company or the fire department.
If you plan to be away during possible freezing weather, please arrange for someone to check your home on a regular basis. This representative should inspect the premises for weather damage and maintain the dripping faucet. Please give your representative A&G Rental Management, LLCs phone number and instruct them to call us in the event of an emergency. We should be contacted quickly to limit damage and make timely repairs. The phone number to report emergencies after-hours is: 503-850-8740.
We would like to take this opportunity to remind you that if your property has not been appropriately prepared for winter conditions, you will be responsible for any damage. We don’t want to see this happen, so take time to insure your home is ready for winter! Call us if we can help you with any questions or concerns.
Emergencies: Fire - Call 911
For After Office Hours Emergencies, please call 503.850.8740 and the operator will contact A&G Rental Management, LLC immediately.
Before Submitting a Service Request, determine whether you have an Emergency or a Non–Emergency.
For Flooding, backed up plumbing or no heat please call illume Property Management, LLC at 503-850-8740, the operator will contact us immediately.
Do you have a NON-EMERGENCY Maintenance Issue? Please review the Trouble Shooting Guide which may resolve your issue. If this does not help you please submit a Maintenance Request.
Please allow 24–48 hours for a “Non–Emergency” Maintenance Request to be completed.